Support
Something not working, or a question about your book? Write to us and a person will answer.
Write to us
support@m9sh.com — say what you were doing and what you saw, and which phone you have if it's the app.
Common questions
How do I share the book with my partner?
Family → Invite a grown-up → Send. Whoever opens the link keeps the book with you.
How do I let the grandparents follow along?
Family → turn on “Family can follow along”, then send them the link. They need no account, and you can turn it off or make a new link at any time.
I forgot my password.
On the sign-in page, choose “Forgot your password?” and we'll send a link to the address you signed up with.
How do I delete my account?
Family → Settings → Delete my account. It's immediate, and takes every book only you keep with it. Books you keep with someone else stay with them.
Not medical advice
Firsts is a guide for parents. If you're worried about your child's health or development, talk to your doctor or health visitor. In an emergency, call your local emergency number.